Help & FAQ

Click "Get Started For Free" on the homepage or go to the registration page. Enter your name, email, and password. You'll receive a verification email — click the link to activate your account. No credit card is needed for the free plan.

After your first login, you'll be guided to the Add Volunteers page. You can:

• Add one by one — enter name and email for each volunteer
• Batch add — paste multiple names and emails at once
• Import from CSV — upload a spreadsheet with your volunteer list

Volunteers receive an email invitation to set their password and start managing their preferences.

Events are the occasions when volunteers are needed (e.g., "Sunday Mass", "Food Drive", "School Fundraiser"). Tasks (also called Positions) are the specific roles within an event (e.g., "Greeter", "Sound Tech", "Kitchen Helper"). Each task defines how many volunteers are needed. You assign volunteers to tasks within events.

When you create a schedule for an event, our algorithm automatically assigns volunteers to open slots based on their availability (blocked dates), group memberships, and task assignments. The result is a balanced, fair schedule where no one is over- or under-scheduled. You can review the generated schedule, make manual adjustments, and then confirm it to notify all volunteers.

Yes. If a volunteer can't make their scheduled slot, they can request a substitution. Another volunteer who is available for that slot will receive a notification and can accept the swap. The schedule updates automatically once the substitution is accepted.

Blocked dates let volunteers mark days they're unavailable (vacations, personal commitments, etc.). The scheduling algorithm respects these dates and won't assign a volunteer to a slot on a blocked day. This feature must be enabled by the account owner in Settings.

Yes! The free plan includes up to 10 volunteers, 2 events, and 1 schedule. No credit card required. It's free forever — not a trial.

Go to Settings in your dashboard and click "Subscribe" or "Upgrade". You'll be taken to the billing page where you can choose your plan and enter payment details. Upgrades take effect immediately. You can also downgrade at any time — the change takes effect at the end of your current billing cycle.

Yes. There are no contracts or cancellation fees. Cancel from your billing page at any time. Your account will remain active until the end of your current billing period, then revert to the free plan limits.

Click the link in the email to set your password. Once logged in, you'll see your dashboard with your assigned events and schedules. You can update your preferences, set blocked dates (if enabled), and view upcoming assignments.

Log in and go to your Dashboard. The Schedules tab shows all your upcoming assignments with dates, events, and tasks. You'll also receive email notifications when you're scheduled or when changes are made.

Go to your Settings and use the Petitions feature to request removal from a task or event. Your organization admin will receive the request and can approve or deny it. You can also send a message explaining why.