Privacy Policy

Last Updated: March 13, 2025

1. Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you use our volunteer management platform (the "Service"). This policy applies to all users of the Service, including administrators, owners, and volunteers.

We are committed to protecting your personal information and your right to privacy. If you have any questions about our privacy practices, please contact us using the information provided at the end of this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account or are added to the Service by an organization administrator, we collect:

  • Contact Information: Name, email address, phone number, and physical address
  • Account Information: Username, password (stored in encrypted form), and account type
  • Profile Information: Profile photo (optional), timezone preferences
  • Billing Information: For paid subscriptions, payment details processed through our payment processor

2.2 Usage Information

When you use our Service, we automatically collect:

  • Log Data: IP address, browser type, operating system, page views, time spent on pages, and other usage statistics
  • Device Information: Information about the device used to access our Service
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and maintain certain information

2.3 Volunteer Information

For volunteers added to the Service by organization administrators:

  • Schedule Information: Availability, assigned tasks, event participation history
  • Group Membership: Organizational groups and teams the volunteer belongs to
  • Communications: Substitution requests, schedule notifications, and other service-related communications

3. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our Service. Specifically, we use your information to:

3.1 Provide the Service

  • Create and manage user accounts
  • Process and fulfill subscription plans
  • Facilitate event scheduling and volunteer management
  • Enable communication between administrators and volunteers
  • Generate and distribute schedules

3.2 Improve and Develop the Service

  • Understand how users interact with our Service
  • Identify and fix technical issues
  • Develop new features and functionality
  • Analyze usage patterns to improve user experience

3.3 Communicate with You

  • Send service-related communications, such as schedule notifications and substitution requests
  • Provide customer support and respond to inquiries
  • Send updates about changes to our Service, policies, or terms
  • With your consent, send marketing communications about our Service

3.4 Ensure Security and Compliance

  • Protect the security and integrity of our Service
  • Verify accounts and activity
  • Prevent fraud and abuse
  • Comply with legal obligations

4. How We Share Your Information

4.1 Within Organizations

  • Organization owners and administrators have access to volunteer information within their organization
  • Volunteer information (such as name, contact information, and schedule) is visible to administrators and, in limited form, to other volunteers within the same organization

4.2 With Service Providers

We share information with third-party service providers who help us operate, provide, and improve our Service:

  • Payment Processors: We use Stripe to process subscription payments
  • Analytics Providers: We use Google Analytics to understand Service usage
  • Error Tracking: We use Sentry for application monitoring and error tracking

4.3 For Legal Reasons

We may disclose your information:

  • In response to a legal request if we believe disclosure is in accordance with applicable law
  • To protect the rights, property, and safety of our Service, our users, or the public
  • In connection with a business transfer, such as a merger, acquisition, or asset sale

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may retain certain information:

  • As necessary to comply with our legal obligations
  • To resolve disputes
  • To enforce our agreements
  • For backup, archival, or audit purposes

When an organization administrator deletes a volunteer account, the information may be retained for a period before being permanently deleted to allow for recovery if the deletion was made in error.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Control

You may have the right to:

  • Access the personal information we have about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Export your data in a portable format
  • Restrict or object to certain processing of your data

To exercise these rights, please contact your organization administrator or us directly using the contact information provided below.

6.2 Account Information

If you are a volunteer whose account was created by an organization administrator, some of your information is controlled by that organization. In such cases, you should direct your privacy requests to your organization administrator first.

6.3 Marketing Communications

You will never send marketing communications. We send you service-related communications necessary to operate the Service (“Transactional Emails”), such as schedule confirmations, updates/changes, reminders, substitution requests, and important service alerts. You cannot opt out of Transactional Emails while using the Service.

6.4 Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, some parts of the Service may not function properly without cookies.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet-based service can be 100% secure, and we cannot guarantee the security of your personal information transmitted to our Service.

7.1 Security Measures

Our security practices include:

  • Encryption of passwords and sensitive data
  • Secure SSL/TLS connections
  • Regular security assessments
  • Access controls and authentication requirements
  • Employee training on data privacy and security

7.2 Your Responsibility

You are responsible for maintaining the security of your account credentials and for any activity that occurs under your account. If you believe your account has been compromised, please contact us immediately.

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If you are located outside the country where our servers are located, be aware that your information may be transferred to, stored, and processed by us and our service providers in countries where data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page. Your continued use of our Service after any modification to this Privacy Policy will constitute your acceptance of such modification.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your personal information, please contact us at:

Bezado Email: support@bezado.com

12. Specific Privacy Rights

12.1 California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding your personal information, including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information
  • The right to non-discrimination for exercising your privacy rights

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

We do not sell personal information and we do not share personal information for cross-context behavioral advertising. If we begin doing so in the future, we will provide required notices and a “Do Not Sell or Share My Personal Information” mechanism and will honor Global Privacy Control (GPC) signals.